diff --git a/cclqms-java/src/main/java/com/gaotao/common/utils/OaAccountMessage.java b/cclqms-java/src/main/java/com/gaotao/common/utils/OaAccountMessage.java
new file mode 100644
index 0000000..8c52cd1
--- /dev/null
+++ b/cclqms-java/src/main/java/com/gaotao/common/utils/OaAccountMessage.java
@@ -0,0 +1,42 @@
+package com.gaotao.common.utils;
+
+/**
+ * OA 人员映射失败时的提示文案。
+ */
+public final class OaAccountMessage {
+
+    private OaAccountMessage() {
+    }
+
+    public static String oaUserNotFound(String person, String account) {
+        return oaUserNotFound(person, null, account);
+    }
+
+    public static String oaUserNotFound(String personName, String personCode, String account) {
+        return "未获取到人员[" + formatPerson(personName, personCode) + "]的域控账号[" + formatAccount(account) + "]对应的OA人员!";
+    }
+
+    private static String formatPerson(String personName, String personCode) {
+        String name = trimToEmpty(personName);
+        String code = trimToEmpty(personCode);
+        if (!name.isEmpty() && !code.isEmpty() && !name.equals(code)) {
+            return name + "(" + code + ")";
+        }
+        if (!name.isEmpty()) {
+            return name;
+        }
+        if (!code.isEmpty()) {
+            return code;
+        }
+        return "未知人员";
+    }
+
+    private static String formatAccount(String account) {
+        String value = trimToEmpty(account);
+        return value.isEmpty() ? "空" : value;
+    }
+
+    private static String trimToEmpty(String value) {
+        return value == null ? "" : value.trim();
+    }
+}
diff --git a/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/OaWorkflowServiceImpl.java b/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/OaWorkflowServiceImpl.java
index 3afea55..243c728 100644
--- a/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/OaWorkflowServiceImpl.java
+++ b/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/OaWorkflowServiceImpl.java
@@ -4,6 +4,7 @@ import com.alibaba.fastjson.JSON;
 import com.alibaba.fastjson.TypeReference;
 import com.gaotao.common.exception.XJException;
 import com.gaotao.common.utils.DateUtils;
+import com.gaotao.common.utils.OaAccountMessage;
 import com.gaotao.datasource.config.AESUtil;
 import com.gaotao.modules.pda.utils.HttpClientUtil;
 import com.gaotao.modules.pda.utils.ResponseData;
@@ -119,7 +120,7 @@ public class OaWorkflowServiceImpl implements OaWorkflowService {
         paramData.setStatus(defaultInApprovalStatus(request.getInApprovalStatus()));
         paramData.setRequestName(buildRequestName(workflowName, userName, documentNo));
         paramData.setMainData(buildMainData(details, request.getMainData()));
-        paramData.setUserId(fetchOaUserId(account));
+        paramData.setUserId(fetchOaUserId(userName, account));
 
         if (!Boolean.TRUE.equals(oaControlFlag)) {
             log.info("OA流程开关关闭，跳过外部OA调用，documentNo={}", documentNo);
@@ -173,7 +174,7 @@ public class OaWorkflowServiceImpl implements OaWorkflowService {
         paramData.setNodeConclusion(request.getNodeConclusion());
         paramData.setRejectOpinion(request.getRejectOpinion());
         paramData.setRequestName(buildRequestName(workflowName, userName, documentNo));
-        paramData.setUserId(fetchOaUserId(account));
+        paramData.setUserId(fetchOaUserId(userName, account));
 
         if (!Boolean.TRUE.equals(oaControlFlag)) {
             log.info("OA流程开关关闭，跳过外部OA调用，documentNo={}, conclusion={}", documentNo, request.getNodeConclusion());
@@ -643,10 +644,13 @@ public class OaWorkflowServiceImpl implements OaWorkflowService {
         return user.getDomainControlAccount();
     }
 
-    private String fetchOaUserId(String account) {
+    private String fetchOaUserId(String userName, String account) {
         List<OaUserData> list = sysUserDao.selectOaIdByAccount(account);
         if (CollectionUtils.isEmpty(list) || StringUtils.isBlank(list.get(0).getId())) {
-            throw new XJException("未找到OA用户映射，域控账号：" + account);
+            SysUserEntity user = StringUtils.isBlank(userName) ? null : sysUserDao.queryByUserName(userName);
+            String display = user == null ? "" : user.getUserDisplay();
+            String code = user == null || StringUtils.isBlank(user.getUsername()) ? userName : user.getUsername();
+            throw new XJException(OaAccountMessage.oaUserNotFound(display, code, account));
         }
         return list.get(0).getId();
     }
diff --git a/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/WorkflowManageServiceImpl.java b/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/WorkflowManageServiceImpl.java
index 80e4af9..5456a61 100644
--- a/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/WorkflowManageServiceImpl.java
+++ b/cclqms-java/src/main/java/com/gaotao/modules/workflow/service/impl/WorkflowManageServiceImpl.java
@@ -4,6 +4,7 @@ import com.baomidou.mybatisplus.core.toolkit.CollectionUtils;
 import com.baomidou.mybatisplus.core.metadata.IPage;
 import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
 import com.gaotao.common.exception.XJException;
+import com.gaotao.common.utils.OaAccountMessage;
 import com.gaotao.common.utils.PageUtils;
 import com.gaotao.modules.pda.utils.HttpClientUtil;
 import com.gaotao.modules.pda.utils.ResponseData;
@@ -347,7 +348,7 @@ public class WorkflowManageServiceImpl implements WorkflowManageService {
             }
             List<OaUserData> oaUsers = sysUserDao.selectOaIdByAccount(account);
             if (CollectionUtils.isEmpty(oaUsers) || StringUtils.isBlank(oaUsers.get(0).getId())) {
-                throw new XJException("未获取到域控账号对应OA人员，域控账号: " + account);
+                throw new XJException(OaAccountMessage.oaUserNotFound(sysUser.getUserDisplay(), sysUser.getUsername(), account));
             }
             oaUserId = StringUtils.trimToEmpty(oaUsers.get(0).getId());
         }